Digital finance and financial inclusion have dramatic changes in life of not only for businesses but for an every individual. As largest part of RBI’S policy promoting digital payment system through National Electronic Fund Transfer (NEFT) and Real time gross settlement (RTGS) facilities in saving banks accounts free from January 2020 is indeed significant. These facilities are accessible 24/7 at convenient place. Digital finance steer to financial inclusion, expansion of financial services to non-financial sectors and expansion of basic services to individuals since nearly 50% of people in developing world already own a mobile phone (World Bank, 2014). RBI’s vision for 2019-21 to empower every individual of India route payment system and transfers quick, easy, safe and affordable. Even customers have started using these IT based banking services and so this study intends to know the benefits derived, problems faced and cyber-crime related issues in these services. It was found that the use of IT based banking services is improving among various sections of society (S. AISWARYA, 2015). Howsoever, digital banking take an emerging advances during COVID-19 period without any doubt whether to realise this before or as a result of COVID-19, whole world turns towards virtual collusion. This become an greater responsibility of institutions to educate their users as well to get well emerge this bigger challenge takes an opportunity to growth in digital financing sector while staying safe as well enhancement of growth in an economy. The prevailing situation requires new development in digital phase in banking services as well. Digital services ready to bring transitional innovations to require best technology and support.